Here's what to expect...
1. Enter your personal info.
2. Confirm your phone's make/model
3. Tell us what happened and where
to ship your replacement phone.
4. Pay your deductible.
5. Receive your phone as quickly as
the next business day.
Comprehensive coverage against loss, theft, damage (including water
damage) and out-of-warranty malfunction
Fast and convenient replacement
- Claims can be filed 24/7 online or by phone
- Next business day delivery of phone replacements (If claim completed
and approved by 08:00 PM Eastern time) View shipping schedule
Save money should the unexpected happen
- No high replacement costs if you experience a loss
- You're covered for less than 20 cents a day
- With a compatible phone, download the Metro Total Protection app to
sound an alarm, locate and lock your lost phone, and remotely erase
MetroGUARD can only be added to your account
within the first 24 hours of activating service or upgrading your
phone. Be sure to add it back to your account if you are
reactivating service and previously had coverage on the same
Mobile app features include:
Locate your phone on a map
Sound an alarm from a misplaced phone,
even if it's set to silent or vibrate.
Lock a missing phone to secure your privacy
Remotely erase contacts from a lost device
You can add MetroBACKUP at any time
for just $1/mo. Learn More